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My email account won t come up.. it always did now nothing.

Customer Question
My email account won...

My email account won t come up.. it always did now nothing

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web laptop

Technician's Assistant: What troubleshooting have you tried?

I did a system restore and hp trouble shoot

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/8/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Is your email address ending with @yahoo.com?
  3. Are you using a web browser like Internet Explorer, Safari, Firefox, Edge or Chrome to access your email?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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