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How do I find out if my account was hacked and how do I

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change my password ***** I...
How do I find out if my account was hacked and how do I change my password ***** I can't remember what it is?
Submitted: 8 months ago.Category: Email
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Answered in 9 minutes by:
12/8/2017
Email technician: Byron, PC Support Tech replied 8 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,405
Experience: CCNA, A+, MCSE 11 years at a large law firm.
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Hi. My name is***** you for your question and the opportunity to assist.

Most email providers, once you have logged in to your account, will have a page that shows recent activity.

Who is your provider? gmail, hotmail, AOL yahoo for example.

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Customer reply replied 8 months ago
Gmail
Customer reply replied 8 months ago
Just tell me what to do please.
Email technician: Byron, PC Support Tech replied 8 months ago

Thank you. Gmail does have an area for that. What's your e-mail address?

We'll need to reset your password *****

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Email technician: Byron, PC Support Tech replied 8 months ago

Thank you. One moment please.

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Email technician: Byron, PC Support Tech replied 8 months ago

Thank you for waiting. Are you able to receive text messages at your phone number ending in 4-0 ?

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Email technician: Byron, PC Support Tech replied 8 months ago

Thank you. May I have the full number please?

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Email technician: Byron, PC Support Tech replied 8 months ago

Thanks. Please tell me the 6-digit G- code that was just sent to your phone.

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Customer reply replied 8 months ago
22000
Email technician: Byron, PC Support Tech replied 8 months ago

That's only 5 numbers. Please check again.

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Customer reply replied 8 months ago
You sent me two...which one do you want?
Email technician: Byron, PC Support Tech replied 8 months ago

The latest one.

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Customer reply replied 8 months ago
It is gone now...send another please
Email technician: Byron, PC Support Tech replied 8 months ago

Sure. One moment please. I'll let you know when it's been sent.

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Email technician: Byron, PC Support Tech replied 8 months ago

The new code was just sent to you. It will have G- in front of it.

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Customer reply replied 8 months ago
Ok
Customer reply replied 8 months ago
G-343101
Email technician: Byron, PC Support Tech replied 8 months ago

Now a security question: what was the name of your first teacher?

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Customer reply replied 8 months ago
Mrs. Wenning
Email technician: Byron, PC Support Tech replied 8 months ago

Can I connect to your computer and we'll go through this together on your screen?

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Customer reply replied 8 months ago
I am on my phone...my computer is at home and I am not there until after 5:30.
Email technician: Byron, PC Support Tech replied 8 months ago

Is that 5:30 Eastern?

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Customer reply replied 8 months ago
Where did you go? I see I have been charged but you didn't solve my problem.
Email technician: Byron, PC Support Tech replied 8 months ago

Good morning. I'm here. Are you at your home computer now?

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Email technician: Byron, PC Support Tech replied 8 months ago

Thank you. To start the remote connection,
from your computer, please click the link below (after reading this). When the page opens, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Save/Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=7eb08958-874e-4093-b5a7-d35aa577450a

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Email technician: Byron, PC Support Tech replied 8 months ago

Still there?

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Customer reply replied 8 months ago
I have to go...i will get back to you...sorry
Email technician: Byron, PC Support Tech replied 8 months ago

Not a problem. Get back with me later and we'll continue. Thanks for the update.

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Customer reply replied 8 months ago
Ok
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