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Here's my problem, I had Windows Live Mail and had 3 email…

Customer Question
Here's my problem, I...

Here's my problem, I had Windows Live Mail and had 3 email accounts and including gmail.com. This morning I was reading an article that I had connected via a link from one of my emails. When I finished the article I clicked back to return to read the rest of my emails, I got a dialog box that ask me if I wanted to keep or delete the Item, yes or no. I clicked on yes. When I did all/everything disappeared . . Windows Live Mail and everything in it was gone. I know the program is old but is there anything I can do to restore it? Please advise.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I can get there using a web browser, but usually have clicked on Windows Live Mail

Technician's Assistant: What troubleshooting have you tried?

Nothing, I've been afraid to

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Actually, I don't know what to ask. i'm just sick that I lost all my files/correspondence that I kept in Windows Live Mail.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/8/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,200
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

Which version of Windows are you using on this computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
Windows 7
Customer reply replied 7 months ago
Can you please tell me what to do?
Email technician: Jason Jones, Computer Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
No I don't want to, if you can't help me. Please refund my $5.00
Email technician: Jason Jones, Computer Technician replied 7 months ago

We don't have to do the remote, if you don't want to. How do you wish to continue? Are you wanting to recover the lost data or are you wanting to add the accounts back into Windows Live Mail?

Ask Your Own Email Question
Customer reply replied 7 months ago
Just refund my money.
Email technician: Jason Jones, Computer Technician replied 7 months ago

I will send in your refund request.

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