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My old email i cannot remember my password. No I am not. Its…

Customer Question
My old email i...

My old email i cannot remember my password

Technician's Assistant: Are you logged into your email account on any other devices?

No I am not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Its a old phone number too.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that i need access to it

Submitted: 8 months ago.Category: Email
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Answered in 11 minutes by:
12/8/2017
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 8 months ago

May I know who is your email provider for example Gmail, Yahoo?

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Customer reply replied 8 months ago
Yahoo
Customer reply replied 8 months ago
Can you just tell me how to fix it myself,
Email technician: Aparna Indresh,
 replied 8 months ago

Thanks for the information please try the below steps in order to reset the password:

  1. Open the https://login.yahoo.com/account/challenge/username?authMechanism=secondary&yid=&done=https%3A%2F%2Fwww.yahoo.com%2F&s=Qw--&sessionIndex=Qw--page.
  2. Enter your Yahoo! Mail email address or your phone number. Tip: You don't have to include the "@yahoo.com" part of your email address.
  3. Click Continue. Yahoo! Mail's sign-in helper will now walk you through the options.

If you have a mobile number associated with the account and can access text messages received there:

  1. Click Yes, text me an Account Key under Do you have access to this phone?. If you're unable to receive or see text messages at that number, make sure you choose I don't have access to this phone so you get other options for resetting your forgotten Yahoo! Mail password.
  2. You'll receive an account key by text within a couple minutes. Enter it under Verify that you have this phone.
  3. Click Verify.

If you have a secondary email address associated with your Yahoo!

Mail account:

  1. Click Yes, send me an Account Key under Do you have access to this email?. If you suspect somebody may be reading your email or if you cannot receive messages at the address anymore, click I don't have access to this email instead.
  2. Type the account key you got by email under Verify that you have access to this email.
  1. Click Verify.

If you do not have access to either a secondary email address or phone number, Yahoo! may ask you for other information to verify your identity, such as contacts in your Yahoo! Mail address book.

Once you have successfully recovered access to your account, you can change the Yahoo! Mail password to whatever you like (and will remember); it is best, ***** ***** to use a strong email password.Please let me know if it works for you.

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Aparna Indresh
Category: Email
Satisfied Customers: 529
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Experience: Engineer at Aparna Indresh

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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