Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have a box that comes up now on my gmail that is asking…

Customer Question
I have a box...

I have a box that comes up now on my gmail that is asking for my user name and password ***** that server. The password ***** is there must not be the correct one because when I click 'ok' or 'cancel' the box comes back. I don't know what password ***** ***** right one. I can't get into my gmail account on my computer although it works on my phone.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Just my phone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No. I usually write down those things, but don't have that one.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I use Outlook if that helps.

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
12/8/2017
Email technician: The-PC-Guy, Computer Manager replied 7 months ago
The-PC-Guy
The-PC-Guy, Computer Manager
Category: Email
Satisfied Customers: 2,206
Experience: 20 years experience providing remote computer support
Verified

Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question and will be back in a moment with my reply.

Ask Your Own Email Question
Email technician: The-PC-Guy, Computer Manager replied 7 months ago

if you go to gmail directly.

gmail.com

on the computer

can you get to your account that way?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't open it. Gmail. Through web browser. I'm not sure
I'm not sure what to do, it has been working and now it wan't my User name I do that and give my password ***** comes back with the same thing … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can't find my google account pw.when i follow the procedure
can't find my google account pw.when i follow the procedure for creating a new one the system wants to send a verification memo to an old, cancelled email service account. how can i correct this info … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have a gmail email account. It was set up to operate on
I have a gmail email account. It was set up to operate on both my iPhone and iPad. I recently got a new iPhone and I can't get my emails set up on the new device. I am able to access emails on the iPa… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have 6 different gmail acounts, all using the same
I have 6 different gmail acounts, all using the same password. I access all gmail emails using MToday, I received some text messages from Google saying they had blocked attempted sign-ons to all my ac… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My microsoft outlook can't syncronized all my gmail
my microsoft outlook can't syncronized all my gmail accounts. it said can not connet the server, imap.gmail.com Keep ask me the password ***** it keep rejecting it. how do I find my correct password? … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
My email is. I recently had to set my verizon samsung galaxy
my email is***@******.***. I recently had to set my verizon samsung galaxy 7 back the factory settings and I can't seem to set up my berkeley.edu email on the phone now … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
Either my password or email ia/are? not correct ---I am a
either my password ***** email ia/are? not correct ---I am a new user with a Jitterbug … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to find an old gmail account. I use Outlook all the
I need to find an old gmail account. I use Outlook all the time but a relative in England's email address is no longer going through so my tech person said to have her write to me at my Gmail account.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I keep getting a message on my screen that says "Enter your
I keep getting a message on my screen that says "Enter your user name and password ***** the following server": smtp.gmail.com. I am not part of a network and this message comes up about every 10-30 s… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
II have an iphone and iPad both on the cloud. I get and send
II have an iphone and iPad both on the cloud. I get and send email from both devices. Suddenly I can't send mail from the iPad and it tells me my user name or password ***** ***** but it's exactly the… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't get gmail to go into my Outlook. I've tried both Pop
I can't get gmail to go into my Outlook. I've tried both Pop and IMAP instructions. I have Outlook 7 on Windows 10. Do I need to upgrade Outlook?… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
My Toshiba computer will not recognize my 2 gmail account passwords.
My Toshiba computer will not recognize my 2 gmail account passwords. I'm not sure if this is a Toshiba issue or my gmail accounts. On my Nook tablet I receive email but it will not send.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am having some very frustrating issues with my MS Outlook
I am having some very frustrating issues with my MS Outlook program ever since I upgraded to Windows 8.1. I am repeatedly ask to verify my user's name and password. I mean, like every 5 minutes a wind… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Had Gmail come in on my computer through Microsoft Outlook,
Had Gmail come in on my computer through Microsoft Outlook, Gmail sent email and said I had a hacker, so I changed my email password XXXXX now I cannot get the email from gmail to come into Microsoft … read more
Juliene McKesson
Juliene McKesson
Computer Systems Analyst-Consultant
Master\u0027s Degree
3 satisfied customers
Hi, I can receive email from Yahoo.com but cannot get email
Hi, I can receive email from Yahoo.com but cannot get email via my Apple phone or MAC. It repeatedly rejects the correct username and password. I spent 2 hours at the Apple store yesterday and they co… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Why does my PC continually give me a message telling me that
Why does my PC continually give me a message telling me that my username and password ***** not match and I have entered***@******.*** and that I must enter my correct address with domain, when this i… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I got the service last Wednesday. Cannot send e-mail but can
I got the service last Wednesday. Cannot send e-mail but can receive e-mail. Who do I contact to fix this?… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
I received emails yesterday until mid-afternoon, then they
I received emails yesterday until mid-afternoon, then they stopped. Today, those emails had disappeared, and I didn't have any for today (I usually have a lot). I took my computer to the Mac store, an… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x