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We set up the new account and but still cant use the

Customer Question
We set up the...

We set up the new account and but still cant use the password ***** get into the e-mail account. Help. Please.

Technician's Assistant: Are you logged into your email account on any other devices?

No only the computer we use at work to check our everyday emails at sbcglobal.net.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

That is the problem we have reset the password ***** times and it wont let me in.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Please explain to me how to go from att.net to our email so I dont get it wrong tomorrow.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
12/8/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,057
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 8 months ago
when i go into our***@******.*** my password ***** work. help
Customer reply replied 8 months ago
Look all we want is an honest answer to this problem without a lot of talk between you and me.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

The aim of me talking to you is to address your issue for your benefit.

This is a technical issue, and cannot be addressed without talking.

We need to verify if the account even works, please see if you can login to https://login.yahoo.com/config/login_verify2?.partner=sbc

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

If you can login to the link i sent, then the issue is with the settings that needs to be updated.

If you cannot login to the link i sent, then you will need to reset the password. This could be due to wrong password, password ***** or account locked.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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