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My acct was compromised a week or two ago and I have been…

Customer Question
My acct was compromised...

My acct was compromised a week or two ago and I have been offline now google is unable to verify my acct yet I had to change my password ***** backup email done and again was not verified

Technician's Assistant: Are you logged into your email account on any other devices?

No I cannot log in

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I do

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I cannot even log into my email via my phone

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/8/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,274
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

Ask Your Own Email Question
Customer reply replied 7 months ago
12/1
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thank you

And if you now try to sign into your account, what message do you get?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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