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I have forgot my iTunes password. I can not receive emails…

Customer Question
I have forgot my...

I have forgot my iTunes password. I can not receive emails because I have changed my email address

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, I have yahoo email open on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No, the phone number on itune is my home number not my cell phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
12/8/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your iTunes. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Email technician: Isaac Franklin, Support Technician replied 7 months ago

Did you put any security questions in place if you dont have access to the email/phone number any longer?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Did you ever log into itunes from a computer that you still have with you?

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Customer reply replied 7 months ago
It's my cell phone not an computer
Email technician: Isaac Franklin, Support Technician replied 7 months ago

What is the make and model of your cell phone?

Did you put any security questions in place if you dont have access to the email/phone number any longer?

Did you ever log into itunes from a computer that you still have with you?

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Customer reply replied 7 months ago
Phone(###) ###-####I'm very frustrated and at work. Can you change my email address so I can sign in iTunes. I'm being charged and
Customer reply replied 7 months ago
I only have a minutes and I feel like I paid but it won't be corrected
Email technician: Isaac Franklin, Support Technician replied 7 months ago

No. Only you can get to this information. We cannot change anything until we are in. You can call here to see if they can verify you.

1-***-***-****

You are required to keep up your security back ups when you signed the agreement with your account. If you cannot troubleshoot and

do not have time, that is fine. You can call there and when you get more time, i can help you review the account and what you need to get in.

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Customer reply replied 7 months ago
I was calling yahoo.
Customer reply replied 7 months ago
Bye
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Yahoo? If you are locked out of iTunes. You want to call apple.

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Customer reply replied 7 months ago
Later
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Goodbye.

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