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I have not been able to get my gmail since October 29. This…

Customer Question
I have not been...

I have not been able to get my gmail since October 29. This has been happening throughout the last 6 months. I would like to get back on track and stay there.

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

From Netgear browser with satelite on roof. I live in the Rockies at 8000 ft. so cells don't work up here . I can't get your codes you send . Can we start over with new password ***** user name?

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I would not know that. where would I look. I am far from being a tech

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

I'll try to follow.

Submitted: 9 months ago.Category: Email
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Answered in 3 minutes by:
12/8/2017
Email technician: Mr.Med, Other replied 9 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,412
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 9 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Customer reply replied 9 months ago
How do I get back to you?
Email technician: Mr.Med, Other replied 9 months ago
Ask Your Own Email Question
Email technician: Mr.Med, Other replied 9 months ago

Has everything worked out please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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