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I received atext message to say that my bigpond account had…

Customer Question
I received atext message...

I received atext message to say that my bigpond account had been compromised and had been shut down temporarily. how long before it is reinstated asks roscoe

Technician's Assistant: What device are you using to check your email? Are you using a web browser? Which one?

What is a web browser?

Technician's Assistant: The Email Technician will be able to walk you through that. Do you experience this with other devices as well, or with different web browsers?

It has never happened before, i cannot send or receive emails because telstra has cloced my account temporarily due to a compromise

Submitted: 7 months ago.Category: Email
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Answered in 46 minutes by:
12/8/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access your bigpond email on the computer right now?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Category: Email
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2,556 Satisfied Customers
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