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I am having trouble signing into a gmail account that i

Customer Question
I am having trouble...

I am having trouble signing into a gmail account that i cannot remember the password ***** every time i enter an emailed authentication code it says that it cannot verify that the account belongs to me

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Not with this account, i have not used it for a while but it is connected to my facebook

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It only gives me one question, that i have answered with different variations and never asks for a phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not currently have access to the email listed as the recovery email address

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/8/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
A few things to be clarified first:
1. Did you actually receive any code from Google?
2. Did you try skipping to another question if you don't know an answer?
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Email technician: bbao, IT Consultant replied 7 months ago
Sorry just noticed you have no access to the secondary email address at all....
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Email technician: bbao, IT Consultant replied 7 months ago
Does any existing device of you still have access to the Google accout to be recovered?
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Customer reply replied 7 months ago
No, the account was used when I was younger but I have switched almost everything over to a different account, I need access to cancel the account
Email technician: bbao, IT Consultant replied 7 months ago
> I have switched almost everything over to a different account,
Sounds difficult to recover, to be honest, as all reuiqred info for verification might have been changed or forgotten. Anyway, I am happy to work with you to have a one more try, as I know how to correctly answer the questions, not to guess.BTW, if you are talking about a Gmail account only, what's the specific point for you to close or cancel the accout, rather than leave it as it is (no one can access it).
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