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I cannot send or receive with my email as of yesterday. I…

Customer Question
I cannot send or...

I cannot send or receive with my email as of yesterday. I think I checked a box that appeared from Google about use by unauthorized individuals but I didn't think it would block me too.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

I cannot retrieve any items from my inbox (send or receive).

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No. Had no problems until about 7:00 p.m. last night.

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
12/8/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. How do you access your Gmail? Using a web browser like Internet Explorer, Firefox, Safari or Chrome? Or using an email program like Mail or MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 9 months ago
Windows my personal email at gmail.com
What is this going to cost me and if it is a problem with Google, why should I pay anything? Are you an employee of Google?
Email technician: Jess M., Computer Support Specialist replied 9 months ago

Thank you for writing back and I am very sorry for the confusion.

You are contacting us at JustAnswer.com that is why you are paying a fee. From my end I can see that you paid $47 deposit to post this request. Google has no real-time live support that is why we exist. And from your problem description, I believe the issue is NOT with Google but with your setup, settings or device. In any case, I can help you fix this problem if you want to continue.

If you do not want to continue, we guarantee our service and you can get your money back. Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you,

Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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