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I can't get into my yahoo messenger or email and I can't use…

Customer Question
I can't get into...

I can't get into my yahoo messenger or email and I can't use the account key because I don't have access to the phones and I don't use the other email address

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have phone numbers on file but I don't use them anymore

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have tried contacting yahoo, and they either hang up or tell me to call verizon

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
12/8/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

When was your last successful log on to the given Yahoo account? How? Such as from which device, using what software please?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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