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I am unable to access my Yahoo mail account or my Facebook…

Customer Question
I am unable to...

I am unable to access my Yahoo mail account or my Facebook account.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a phone number on file to help reset my password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. Thanks for your help.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/7/2017
Email technician: Mr.Med, Other replied 7 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,217
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Email Question
Email technician: Mr.Med, Other replied 7 months ago

I'm sorry about the issue, please try reseting your password ***** clicking on the following link :

https://help.yahoo.com/kb/SLN27051.html

Let me know the results

Thank you

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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