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Help me get a new password for my mail. Bigpond. Web

Customer Question
Please help me get...

Please help me get a new password ***** my mail

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

All that i know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My password ***** possible

Submitted: 8 months ago.Category: Email
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Customer reply replied 8 months ago
please may i renew my mail password
Answered in 1 hour by:
12/7/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,078
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Please send me request for remote from your screen

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Customer reply replied 8 months ago
please may i renew my mail password ***** was the message sent
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

What is your bigpond email address?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

what is your date of birth?

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Customer reply replied 8 months ago
9th may 1940
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Your mobile number?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

A message containing your password ***** the below account has been sent to(###) ###-####

Please allow up to an hour for the SMS to arrive.

Your username *****@******.***

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Customer reply replied 8 months ago
Still no BigPond or mail password
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Are you checking messages on your phone?

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,078
7,078 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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