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I keep getting this notice. Smtp.gmail.com. It's asking for…

Customer Question
I keep getting this...

I keep getting this notice.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Smtp.gmail.com

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

It's asking for my user name and password. I'm putting it in but getting nowhere. Any suggestions?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Sorry. I have Gmail on my computer and iphone.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/7/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

Which email program, e.g. Outlook, Windows Mail, do you use to access your Gmail emails?

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Customer reply replied 7 months ago
Outlook
Customer reply replied 7 months ago
No.
Email technician: jinsmn, Computer Hardware Engineer replied 7 months ago
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 3,078
Experience: 12+ years experience. Expert in different email servers and clients.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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Customer reply replied 7 months ago
No thank you. It's an easy fix, but I can't remember how to do it. I'll wait to contact a friend who can help me for free.
Email technician: jinsmn, Computer Hardware Engineer replied 7 months ago

Okay, if you need help on this matter please let you know. If you do not want to continue, I can file this for refund.

Regards

Jins

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Customer reply replied 7 months ago
thank you very much, Jins.
Email technician: jinsmn, Computer Hardware Engineer replied 7 months ago

Hi, do you need assistance on this matter? If not we can file this as closed.

Regards

Jins

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Category: Email
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