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As my inbox and sent mail show no emails after 20 September,

Customer Question
As my inbox and...

As my inbox and sent mail show no emails after 20 September, I have to use all mail. Can you get me back to normal please?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Nothing specilist as I have insufficient knowledge

Submitted: 7 months ago.Category: Email
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Answered in 6 minutes by:
12/7/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

What's the Gmail address that you are having this issue with?

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Customer reply replied 7 months ago
I am still waiting for a reply!!!!
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Did you get my last reply (see above)?

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Customer reply replied 7 months ago
I have already replied that my email address is***@******.***
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Sorry, I didn't get that reply. Can we go ahead with a secure remote session to check the account now?

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Customer reply replied 7 months ago
No, not prepared to pay.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

I can set up a free remote session if you like (ignore that paid offer; it's shown by the site).

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Customer reply replied 7 months ago
please. I am ready when you are.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, let's get started with the remote session now. Please open up the following link on your computer:

www.fastsupport.com/100974335
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 7 months ago
I am trying but making no progress
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

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Customer reply replied 7 months ago
Thank you, ***** ***** await their contact but I followed your instructions to the letter but got nowhere.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Could you let me know if you are using your computer or your phone to reply to me now? Also, which browser, e.g. Internet Explorer, Chrome, Firefox, are you using?

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Customer reply replied 7 months ago
Am using my laptop and Firefox.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, you need to run the remote file after downloading it. Press CTRL and J together on your keyboard to bring up the Downloads window; do you see a "GoToAssist Opener" download listed?

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Customer reply replied 7 months ago
After pressing ctrl and j at the same time go to assist did not show
Customer reply replied 7 months ago
Am happy to ring you at my expense if this will speed the process
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Sorry, let me opt back out for other experts now.

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Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,821
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
> As my inbox and sent mail show no emails after 20 September, I have to use all mail.
If you are talking about accessing your Gmail via web and only the All Mails option at left pane shows all your emails up to date, it just means you have inccrect labels applied to your emails since September. It is highly likely you got a few filters in use causing the problem.To check your filters:1. At the top right, click Settings Settings.
2. Click Settings.
3. Click Filters and Blocked Addresses.
4. Find the filter you'd like to change.
5. Click edit or delete to remove the filter. If you’re editing the filter, click Continue when you’re done editing.
6. Click Update filter or OK.
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Customer reply replied 7 months ago
I have followed your insructions but on your point 6 there is no invitation for me to click update filter or OK. No change.
Email technician: bbao, IT Consultant replied 7 months ago
The key is: do/did you see any filters in use under Settings > Filters and Blocked Addresses?
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Customer reply replied 7 months ago
There were 2 filters in use, one @googlemail.com and one which I deleted. What do I do now please?
Email technician: bbao, IT Consultant replied 7 months ago
can you temporally disable all filters and check if new email can come out? You may send an email to yourself.Please be aware those emails applied with previous filters can be shown in Inbox immedialty, they need to reapplied with new labels for Inbox.
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Customer reply replied 7 months ago
Emails come through now and have done for 24 hours. The problem is that I have 9 weeks of incoming and outgoing emails which can only be seen in All Mail. It might be better to leave it as it is but am concerned I deleted one ot the two filters which were in use. Is this a problem? Do I need to open another and if so how do I do it. Advice please
Email technician: bbao, IT Consultant replied 7 months ago
May I offer you a remote session to manually move all those email back to Inbox so you can see them as expected?
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