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Tying to open an email and I get the message that text

Customer Question
Tying to open an...

Tying to open an email and I get the message that text formatting is not working.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet is working fine . I have the emails downloaded but when I attempt to open them I get that message.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

1. I am receiving mail.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

2. when I attempt to open them I get a message "the text formatting is not available .

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/7/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,246
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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