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Don't remember my password or the correct e-mail address,

Customer Question
Don't remember my password...

Don't remember my password ***** the correct e-mail address

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but everytime I sent my email for direc

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Every time I would send for directions with my password ***** my email address it wouldn't show anythiing on my emails

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/7/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,349
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

When was the last time you recall being able to sign in to your email?

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Customer reply replied 7 months ago
I think it''s been a few years
Email technician: Byron, PC Support Tech replied 7 months ago

Thank you. Can you tell me who is your provider?

gmail, yahoo, aol, outlook.com for example

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Customer reply replied 7 months ago
yahoo
Customer reply replied 7 months ago
i'm pretty sure the address is [email protected]/com
Email technician: Byron, PC Support Tech replied 7 months ago

THanks. Let me check on that.

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Email technician: Byron, PC Support Tech replied 7 months ago

Good news. That is indeed a valid Yahoo email account.

To reset your password, can you tell me if you are able to receive text messages

at your phone number ending in 20 ?

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Customer reply replied 7 months ago
I can
Email technician: Byron, PC Support Tech replied 7 months ago

THank you. Please tell me the account key that was just sent via text message to your phone.

It is not a password.

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Email technician: Byron, PC Support Tech replied 7 months ago

Please send me the account key as soon as you receive it. They are time-sensitive and expire if unused.

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Customer reply replied 7 months ago
WZEXNYPC
Email technician: Byron, PC Support Tech replied 7 months ago

Thank you. Please go to the Yahoo page and sign in

to your email: *****@******.***

Your new password *****: 87alfa88

Please confirm that you are now able to sign.

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Email technician: Byron, PC Support Tech replied 7 months ago

If you would like any additional information or assistance,
please do not hesitate to let me know.
Else if you could, please take a moment
to rate the service using the stars at the top of the page, then submit,
as that is how we are credited with assisting.
It would be much appreciated.

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Customer reply replied 7 months ago
that code didn't work
Email technician: Byron, PC Support Tech replied 7 months ago

Your new password ***** 87alfa88

I have confirmed that the password ***** work.

Please go to www.yahoo.com

Click the envelope icon in the upper right corner.

Enter your email address: *****@******.***

and when asked for your password *****: 87alfa88

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Customer reply replied 7 months ago
the message now reads that they have disabled my abiity to sign in
Email technician: Byron, PC Support Tech replied 7 months ago

Was there a reason given? Your account is working.

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Byron
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,349
3,349 Satisfied Customers
Experience: CCNA, A+, MCSE 11 years at a large law firm.

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