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I have Google mail on my laptop. Something happened and I…

Customer Question
I have Google mail...

I have Google mail on my laptop. Something happened and I cannot access my mail

Technician's Assistant: Are you logged into your email account on any other devices?

Not at present

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't have a phone number on file and not sure about a security question. I thought I did but can't remember. Not very 'technical'.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that I'm not very smart when it comes to computer technology.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/7/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,900
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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Email technician: Sandy, Computer Specialist replied 7 months ago

Click the link given below:

http://gmail.com

Enter your email address and password ***** required.

And tell me if you're able to login into your gmail account or not.

Keep me posted.

I will be standing by.

Ask Your Own Email Question
Customer reply replied 7 months ago
I can't access my gmail account. I used my pc which is a windstream acct. Do you need my Google info?
Email technician: Sandy, Computer Specialist replied 7 months ago

May I connect with you over secure remote session on your Microsoft Windows computer and fix/check the issue directly?

Ask Your Own Email Question
Customer reply replied 7 months ago
Not now. I will try other options first. Thanks.
Email technician: Sandy, Computer Specialist replied 7 months ago

Please me about this email address.

Ask Your Own Email Question
Customer reply replied 7 months ago

My Google acct is r*********.com

Email technician: Sandy, Computer Specialist replied 7 months ago

May I know if you have access to this account rf••••••@win•••••••.net now?

Ask Your Own Email Question
Customer reply replied 7 months ago
I should have access soon.Windstream was having tech difficulties and are working on it now.
Email technician: Sandy, Computer Specialist replied 7 months ago

Please follow these steps now:

Click the link given below:

http://gmail.com

Click forgot password and follow on screen instructions to create a new password.

Ask Your Own Email Question
Customer reply replied 7 months ago
I tried but it didn't recognize the email addrrss. I need to Cancel this conversation as I have an appt.but thanks anyway. Will you refund my$5.00? I may try again another time.
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