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I have been trying to access my account for almost 2 weeks…

Customer Question
I have been trying...

I have been trying to access my account for almost 2 weeks now. I can't remember the last password ***** used and I have done every single one of the prompts...email code, text code, "yes" on my tablet, pet's name....it keeps telling me I can not be verified! What more do I need to do? This is ridiculous! I can't access my personal information, much less my information for work! I never signed out and I don't know why I am having so much trouble!

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, my phone and my tablet.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes...my pet's name and my phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to access my account!

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/7/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,127
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the part of your email address after the @ symbol?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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