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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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It is telling me I need to reset my password. When I attempt

Customer Question

It is telling me I need to reset my password. When I attempt to do this, it tells me I have entered the incorrect password. It keeps taking me in circles.
JA: What exactly are you having trouble accessing?
Customer: My email.
JA: Are you logged into your email account on any other devices?
Customer: I can't. I get the same message on them. Supposedly I have to change my password ***** I accessed my email from those other devices. Since everyone on the planet has a smart phone, I don't see why this sends up red flags.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I do not know.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Expert:  Sandy replied 11 months ago.

May I know about your email service provider? gmail/yahoo/hotmail or other.

Customer: replied 11 months ago.
No. Just get this problem fixed
Expert:  Sandy replied 11 months ago.

May I connect with you over secure remote session and fix/check the issue directly?

Customer: replied 11 months ago.
juno
Expert:  Sandy replied 11 months ago.

May I connect with you over secure remote session on your Microsoft Windows computer and fix/check the issue directly?

Customer: replied 11 months ago.
Expert:  Sandy replied 11 months ago.

Please click Secure Remote Connect once.

And then to connect with me over secure remote session, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=aeed7c4a-5f3c-4c79-8215-1618dce8134f

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.