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May I know about your email service provider? gmail/yahoo/hotmail or other.
May I connect with you over secure remote session and fix/check the issue directly?
May I connect with you over secure remote session on your Microsoft Windows computer and fix/check the issue directly?
Please click Secure Remote Connect once.
And then to connect with me over secure remote session, please follow the steps given below:
Click the link:
Scroll down on that page and click "I Agree".
Download/allow and run this program(elinsore.screenconnect) to start secure remote session.