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I had a hard drive failure and now have a new hard drive but…

Customer Question
I had a hard...

I had a hard drive failure and now have a new hard drive but I lost my AOL file and my AOL ComputerCheckUp. How do I get that back and can I recover my favorites and email contact files?

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

I have microsoft Windows 10 now.

Technician's Assistant: What have you tried so far with your computer?

I can open my email through edge but I prefer the looks from AOL.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/7/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,125
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you already have the AOL desktop installed?

Please let me know

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Customer reply replied 7 months ago
No
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thank you

Can you install it from here as the first step

http://download.newaol.com/clients/bush/waol/0.4346.2024.1/roadie1.8.8.3/AOL_Desktop_9.8.exe

Let me know when this is done please and we do the next program

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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,125
47,125 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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