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I can't change the password for I tried several times. The…

Customer Question
I can't change the...

I can't change the password ********@******.*** I tried several times. The rep!y is can't verify me. ??

Technician's Assistant: What exactly are you having trouble accessing?

Gmail for tablet

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Only to check for the email recovery code. I'm getting a bit confused.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes my cell number(###) ###-#### My nephew set this device (tablet) in 2015. I think I'm getting confused between the tablet Gmail account and my mobile phone.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think all I need is a new password ***** this tablet.

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
12/7/2017
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 44,824
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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