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Google email has locked my phone up. I can not make calls or…

Customer Question
Google email has locked...

Google email has locked my phone up. I can not make calls or view my text messages or bank account. I don't even remember me google email account because I never used this. How can I get this off of my phone?

Technician's Assistant: What device are you using to check your email? Are you using a web browser? Which one?

I am trying to use my phone. I have an account lock on my phone that is preventing me from using my phone. It is requesting my user name and password ***** I don not know because I never use google email.

Technician's Assistant: Do you experience this with other devices as well, or with different web browsers?

No. I never use google email. I want this off of my phone now please.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My cell phone number which is locked up is(###) ###-####

Submitted: 8 months ago.Category: Email
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Answered in 4 hours by:
12/7/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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> Google email has locked my phone up. I can not make calls or view my text messages or bank account.

Do you mean you are using an Android phone? What's the brand name, model number and Android version of it? Thanks.

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