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I just created a gmail account on my MAC. I wanted to

Customer Question
Hi Pearl, I...

Hi Pearl, I just created a gmail account on my MAC. I wanted to install google photo app. If I understand I have to do this direclty on my phone.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

- went to phone

Technician's Assistant: What troubleshooting have you tried?

- at google site, entered in google photo app ready to download; but the google is using my optonline.net email; doesnt' it have to be my gmail account for mail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I hope I have covered all of my steps to resolve this issue. Thank you.

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
12/6/2017
Email technician: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

The Google Photos app is only available for smartphones and not for a computer. Are you looking to set up the app on your phone now?

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

Or instead, do you simply want to back up/sync your Mac photos to the Google Photos website itself?

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Customer reply replied 4 months ago
This is the answer to your first question. I was not trying to backup/sunc phontos from mac to phone; just installing google photo on my iphone.
Yes; but I created the gmail account on the MAC first. Then I went to my phone to continue and google app and phone have
my optonline.net mail account. does this matter
Email technician: Bryan, Computer Support Specialist replied 4 months ago

PS: Please ignore and close any remote assistance offer shown on this page; it's sent at the site's end and not by me.

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

I see; the email address should not matter - Google accounts can be created with any email address and not just Gmail. Have you already downloaded/installed the Photos app on your phone now?

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Customer reply replied 4 months ago
now i have an important call from amex
Customer reply replied 4 months ago
disputing this $5.00 charge
Customer reply replied 4 months ago
now i have to re-enter and pay the initial $5.00 charge
I cannot type and do all of this so rapidly
Customer reply replied 4 months ago
has Byan left me out in the cold
Email technician: Bryan, Computer Support Specialist replied 4 months ago

No problem, please take your time. Also, ignore and close any remote assistance offer shown on this page; it's sent at the site's end and not by me. We do not need to do a remote session for your issue.

Now, the email address should not matter - Google accounts can be created with any email address and not just Gmail. So if you are being prompted to install Google Photos with the optonline.net address, just go ahead with the prompts - it simply means that you already have a GOOGLE account with the same optonline.net address.

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

Do let me know if you need any further clarification and I'll be happy to assist further. Standing by, thanks.

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Customer reply replied 4 months ago
I will proceed accordingly. Please note thesetwo mail accounts do differ:
optonline is***@******.***gmail is***@******.***Pleaseverify that this is ok
Customer reply replied 4 months ago
should I change my gmail user name to the same name as optonline.net
***@******.***
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Yes, that's perfectly fine. Basically, other than your Gmail account, another Google account is set up for***@******.*** that your phone uses. This Google account will stay separate from your email account itself (even if they both use the same email address.)

Also, you do not need to change anything for the Gmail account - it will stay completely separate from the other Google account itself.

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Customer reply replied 4 months ago
OK google photo is on my Iphone and I did use the optonline.net address. Thank you so very much..... expecially if you are still there
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Yes, that's perfectly fine. Basically, other than your Gmail account, another Google account is set up for***@******.*** that your phone uses. This Google account will stay separate from your email account itself (even if they both use the same email address.)

Also, you do not need to change anything for the Gmail account - it will stay completely separate from the other Google account itself.

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

No problem! If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. Thank you,

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Customer reply replied 4 months ago
Thank you - can I save this detailed answer to refer back to this if I have a problem. I am not that tech savvy always type with key stroke errors on phone if I go fast
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Absolutely; you can get back to this page/conversation anytime later on through your emails received from JustAnswer. I'll be here if you need assistance with anything else as well. Thanks again!

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Customer reply replied 4 months ago
I actually copied and pasted your ecpanation to notes so I don’t need sny detail sent to me. I think I may be going to go. Thanks again
Email technician: Bryan, Computer Support Specialist replied 4 months ago

OK, great! And a positive rating (at the top of this page) would be much appreciated! Take care.

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Customer reply replied 4 months ago
I am still getting a request to charge my amex card. If this is necessary I will go and pay the $5.00 for accounting purposes. You were a big help; and I have been told it would be refunded once this explanation is satisfactory. Thank you.
Email technician: Bryan, Computer Support Specialist replied 4 months ago

I see; I'll send in a request to our billing team so they can get in touch with you about any billing concerns. You may just submit one of the five stars at the top of this page to close this out now. Thanks again!

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Customer reply replied 4 months ago
I have entered in phone # and every conceiable email address with or without @gmail.com . I have entered in the phone # ***-***-****4 and(###) ###-#### the system is still stating: TRY AGAIN
Customer reply replied 4 months ago
is anyone still there
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Sorry, is this a new issue?

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Customer reply replied 4 months ago
Googple app googel photo on my cell phone have been working on my phone since then
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Open up this link first:

https://accounts.google.com/signin/recovery

Follow the on-screen prompts to reset and create a new password ***** either one of your Google accounts.

Done that, try using the new password ***** the Photos app. What happens?

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Customer reply replied 4 months ago
Csn you follow this thread. I thought I had this done right. I cannot enter in information that Google is asking for. I am verifying every typo to be sure I am using the same user name I entered on theMAc when I created the account. Now it says "try again" the only thing I changed was the dashes between the phone #(###) ###-####or the gmail account with and/or without the extension @gmail com. Still getting error msgL Try again
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Did you get my last reply (see above)?

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Customer reply replied 4 months ago
Now all I am getting is google ads. I just paid the $5.09!& now z$39.09 ??
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Please ignore those ads/offers - those are not sent by me.

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

Open up this link first:

https://accounts.google.com/signin/recovery

Follow the on-screen prompts to reset and create a new password ***** either one of your Google accounts.

Done that, try using the new password ***** the Photos app. What happens?

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

Make sure to reset the password ***** one of the two accounts first, using the above link I provided, and then try signing in to this SAME account on the Photos app with the new password. Keep me posted.

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Customer reply replied 4 months ago
Could you please tell me what are my two google mail accounts: Is that the opt online.net and the new google account from today>? Or do I have two google accounts which do not show up anywhere on my accounts on my Iphone, iPad or MAC? I cannot reset password ***** a username I have no record of since I must have done this a long time ago. I am complicating this 10-15 minute session into over an hour ago. I think we both need a break; I will try this later. THANK YOU for all of your time, patience and effort to get this app on my phone. Sincerely, Ruthanne
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Yes, your two Google email accounts are:

***@******.******@******.***

Also, your username is ***** ***** as your email address, that is:

***@******.******@******.***

Here's the recovery form again:

https://accounts.google.com/signin/recovery

Thanks, ***** ***** me posted.

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Customer reply replied 4 months ago
Thank you again. I will work with the gmail account that is***@******.*** and hopefully I will be able to find you later with a success story. Again thanks for all of your time and effort. I know I just missed your call; tried to call back; but, I do not use facetime even though it is on ,\my MAC. I cut you off accidentally. That is why I attempted to return call; but like most (help desk) systems I probably would not have gotten you directly. Again increasing the odds of more confusion. Have a good night and thanks again.
I will try this in at lest an hour from now. I will call the *00# ***** leave a message for you if all else fails in gettin back to you, Byan
Email technician: Bryan, Computer Support Specialist replied 4 months ago

No problem; by the way, that was not me who called. You may simply keep me posted on this page itself. Thanks again!

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Customer reply replied 4 months ago
Oh no, it was(###) ###-#### (??)
Email technician: Bryan, Computer Support Specialist replied 4 months ago

I'm not sure, sorry - I didn't place that call. Anyways, I'll stand by for now; thank you,

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Customer reply replied 4 months ago
R U still there.
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Yes, any updates?

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Customer reply replied 4 months ago
Now I have more than compounded the problem. I am now locked out of Apple p/w and gmail account: ***@******.***'
Email technician: Bryan, Computer Support Specialist replied 4 months ago

I see; let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Please do NOT submit a rating for this question until your issue has been resolved (or else you will be charged.)

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Customer reply replied 4 months ago
I went from one dialog box to another and got in this situation. Now I must really stop. All of this for an easy to install app? I will contact Apple; hopefully sometime tonight; but I really don't have all this time to spare. I am sure you are about to surrender if not head out the door after a very long day. Why this went from mail accounts to Apple accounts -
Customer reply replied 4 months ago
Your rating would still be !50% but please no charges without a resolution, at least. Have good night.
Email technician: Bryan, Computer Support Specialist replied 4 months ago

I see; let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Please do NOT submit a rating for this question until your issue has been resolved (or else you will be charged.)

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Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,362
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Hello this is Bing to help here. Please let me first review the question then get back to you. Thanks
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,362
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Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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