Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

We are using a pop3, imap email server synced to the email…

Customer Question
We are using a...

We are using a pop3, imap email server synced to the email app for Windows 10. This morning after changing the local user password ***** pop3 email server will no longer sync to the windows app

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No, we tried changing the pop3 server password ***** match the OS password, that did not work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that should do it

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/6/2017
Email technician: Jason Jones, Computer Technician replied 9 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,747
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Email Question
Customer reply replied 9 months ago
farmers.com
Email technician: Jason Jones, Computer Technician replied 9 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Email Question
Customer reply replied 9 months ago
no I do not wish a remote connect. This is not the device with the issue
Email technician: Jason Jones, Computer Technician replied 9 months ago

Oh okay. May I remotely connect to the device that is having the problem?

Ask Your Own Email Question
Customer reply replied 9 months ago
Please refund the charge on my card!!! this is not resolving anything just trying to sell me more shit I don't want
Email technician: Jason Jones, Computer Technician replied 9 months ago

I was not given the chance to help you, yet. I will send in your refund request. I am sorry for the confusion. That is how this website works, you communicate with me on this page.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I recently set up an new thunderbird account with 4 email
Hi Pearl I recently set up an new thunderbird account with 4 email addresses … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Ever since we moved a users email profile from a windows 7
Ever since we moved a users email profile from a windows 7 pro machine to a windows 10 pro machine, we cannot open the inbox in Thunderbird. We uninstalled Thunderbird and downloaded the most recent v… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
MS Live Mail will not connect to the Yahoo server after
MS Live Mail will not connect to the Yahoo server after changing the att.net password. The password ***** ***** changed in Live mail but it will not connect. There is a parameter somewhere in att.net … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Will not sync, lap top or phone, none, brand new laptop, no
will not sync JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: cox JA: How do you access your email most often? On a phone or tablet, or through a web browser? Customer: lap top… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I recently changed my gmail password and now my microsoft
I recently changed my gmail password ***** now my microsoft outlook won'tconnect … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I want to move Windows live 2012 email to windows 10 mail.
I want to move Windows live 2012 email to windows 10 mail. How do i do it? … read more
Cody
Cody
Computer Science
2,525 satisfied customers
My yahoo account keeps reloading all my old emails. I have
My yahoo account keeps reloading all my old emails. I have deleted all inbox and trash several times to no avail. I have also deleted the account and opened it again under a yahoo app. Can you please … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have Office Outlook on my and my wife's PCs (2016 and 2010
I have Office Outlook on my and my wife's PCs (2016 and 2010 respectively). We also will have outlook.com accounts but our primary email (since 1993) is pop3 (znet). I intend to configure out pop3 acc… read more
Brent Woolverton
Brent Woolverton
Network Security Analyst
Associate Degree
44 satisfied customers
guys. I have my own domain hosted on a Microsoft exchange
guys. I have my own domain hosted on a Microsoft exchange and I have set up folders there using the web based mail client. I have set up my email account on outlook 2013 and I am trying to set up the … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Hi,Details:MacBook ProOS X Yosemite 10.10.1Email client - Mail 8.1Brow
Hi, Details: MacBook Pro OS X Yosemite 10.10.1 Email client - Mail 8.1 Browser - Safari 8.0 I have been having trouble with my emails recently, which seems to have coincided with my system upgrade to … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I deleted my email on Comcast.net and my email in outlook
I deleted my email on Comcast.net and my email in outlook 2010 automatically deleted. How do I delete email on the imap Comcast server and keep the email in Outlook 2010 using windows vista? I have no… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Problem: I cannot receive or send email. I had an ipad with
Problem: I cannot receive or send email. I had an ipad with my email addr on it I also have a desk-top comp. which has the basic email server on it. Trouble started when I canceled my email address of… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
I need to revise the arrangements for syncing my GM PE 9.0
I need to revise the arrangements for syncing my GM PE 9.0 with Exchange 2007. Only the mail is working as it should. Contacts and calendars have stopped working properly several months ago and it is … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
My gmail account is an IMAP being used on 2 PCs (Outlook 2010)
My gmail account is an IMAP being used on 2 PC's (Outlook 2010) & 1 Iphone I want to change it to a POP 3 Account for various reasons (don't want synchronization). What is the process. Thank you.… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I just set up my yahoo mail plus to forward into my Outlook
I just set up my yahoo mail plus to forward into my Outlook (Window 8) new computer using POP3 access. It seems to be working fine. However, I have the Iphone4 and can access my emails via yahoo, but … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have been using Apple Mail on my Macbook for some years to
I have been using Apple Mail on my Macbook for some years to import emails from my gmail account. But suddenly 3 days ago the mails in my gmail account have stopped being imported. When I log on to gm… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have a mac and entourage and comcast. I have tried working
I have a mac and entourage and comcast. I have tried working with crapcast but they keep telling me that they do not support IMAP. They did support IMAP until last Friday when I was sending and receiv… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
This error message keeps popping up when I open up Outlook:
This error message keeps popping up when I open up Outlook: Username and password XXXXX not match. You [email protected] Please enter your full email address including @domain.com. How do I get … read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
3,825 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x