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I'm setting up my second echo at my office. Having problems…

Customer Question
I'm setting up my...

I'm setting up my second echo at my office. Having problems setting new password. Forgot the original.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I was able to put in the information needed to re-set password ***** Amazon sent me the code. I put in the code and my email address . I've tried this 2x and it doesn't work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to start using this device. The first time I set it up at home it was relatively easy

Submitted: 9 months ago.Category: Email
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Answered in 40 minutes by:
12/6/2017
Email technician: Aparna Indresh,
 replied 9 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 9 months ago

May I know the exact issue your are facing with device echo when trying to set up the new password?

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Customer reply replied 9 months ago
I’m not paying for this service??
Email technician: Aparna Indresh,
 replied 9 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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Email technician: Aparna Indresh,
 replied 9 months ago

Sorry for the inconvenience caused but justanswer is a paid service.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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