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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I'm setting up my second echo at my office. Having problems

Customer Question

I'm setting up my second echo at my office. Having problems setting new password. Forgot the original.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I was able to put in the information needed to re-set password ***** Amazon sent me the code. I put in the code and my email address . I've tried this 2x and it doesn't work
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I just want to start using this device. The first time I set it up at home it was relatively easy
Submitted: 11 months ago.
Category: Email
Expert:  Aparna Indresh replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Aparna Indresh replied 11 months ago.

May I know the exact issue your are facing with device echo when trying to set up the new password?

Customer: replied 11 months ago.
I’m not paying for this service??
Expert:  Aparna Indresh replied 11 months ago.

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

Expert:  Aparna Indresh replied 11 months ago.

Sorry for the inconvenience caused but justanswer is a paid service.