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I want to know if I wiped out my subscription last week by…

Customer Question
I want to know...

I want to know if I wiped out my subscription last week by mistake

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Tablet and computer

Technician's Assistant: What's the model of your device? How old is it?

Now that's a good question....have had computer for 7 years? ipad 5 years??

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Compatible with computer

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

You offered a check on Norton last week, I tried to download it but think I did something wrong cause I don't see your symbol on computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just hope I didn't wipe out the original subscription

Submitted: 7 months ago.Category: Email
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Answered in 12 minutes by:
12/6/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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