Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I've got a new I phone and am having trouble with email. I…

Customer Question
I've got a new...

I've got a new I phone and am having trouble with email. I updated passwords and my phone is working and my desktop computer can receive mail, but I cannot get my outgoing emails to get sent. Help!!!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I have a desktop I Mac, a verizon hot spot with tower service. This is the computer that won't let me send.

Technician's Assistant: What troubleshooting have you tried?

Changing passwords, trying to contact help through google

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that I recently aquired the ISE phone and that there may be a problem due to that???

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
12/6/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Can you go to Windows -> Connection Doctor and see what the error is in regards ***** *****?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,957 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Google won't let me use a new email address. Gmail. Web
I opened a new email address yesterday and now the password *****'t work. … read more
Harry
Harry
2,032 satisfied customers
I have been trying to recover my g. Account by your recovery
I have been trying to recover my g. Account by your recovery procedures but after 15 tries it just keeps repeating the steps and ends up saying it is the wrong email account. I've had this one for yea… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My phone fell in water. Had to get new phone. They retrieved
My phone fell in water. Had to get new phone. They retrieved google but it won't let me in with the last 2 passwords I know of. The people at Verizon contacted someone google or gmail .com this mornin… read more
Harry
Harry
2,032 satisfied customers
For about a month non of my outgoing mail been received and
for about a month non of my outgoing mail been received and I don't receive any of the mail sent to me. wonder if there's hacking going on?! What do you think? … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
134 satisfied customers
I SPENT 21 DAYS IN THE HOSPITAL FOR MY HEART. I NEED TO KNOW
I SPENT 21 DAYS IN THE HOSPITAL FOR MY HEART. I NEED TO KNOW HOW TO SEND AND RECEIVE E-MAILS WITH GOOGLE. MY SON HAS GOOGLE HE SENDS E-MAILS TO ME AND I CAN'T THEM. PLEASE HELP ME. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
6,957 satisfied customers
I set up mu gmail account using a cell number that was my
I set up mu gmail account using a cell number that was my company phone which was the only cell I had.(###) ###-#### I retired as of 12/31 and had to send the phone back to the company. They turned of… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Changed password and can receive mail but cant sent says
Changed password ***** can receive mail but cant sent says incorrect user or password … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I have changed my e-mail address from road runner to gmail.
Hey there! i have changed my e-mail address from road runner to gmail. Until recently, our computer link u[ was through Bright Hose, now its ATT. I can receive my emails on my computer but cannot send… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I had set up a gmail account over 10 years ago (and
I had set up a gmail account over 10 years ago (and surprisingly to you I'm sure) I used it only a few times and not again...except I have a verizon acct which I way way long ago believe I set up one … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Gmail works on my phone but not on my iMac. I have gone to
Gmail works on my phone but not on my iMac. I have gone to mail preferences and selected Google, then entered my gmail account and password. At that point I get a dialog box asking what apps I want to… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I am getting an msg that my .pst file is invalid when trying
I am getting an msg that my .pst file is invalid when trying to send an email. I have been on line with Verizon who checked that my incoming and outgoing settings were correct and my yahoo email was w… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I can't get onto my gmail account. I have forgotten the
I can't get onto my gmail account***@******.***. I have forgotten the password. My cell phone carrier Verizon made me open a gmail account for my cell phone #***-***-****. Now my financial advisor is … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Is my email. My password is Cw02gwen$$$ and I can receive
is my email. My password ***** *****$$$ and I can receive email with Verizon phone, Glalaxy tablet and Ipad. but with MS OUtlook , i receive the following message: https://support.google.com/mail/answ… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am considering downloading Thunderbird to my imac & pc.
I am considering downloading Thunderbird to my imac & pc. Google will not allow me to use Outlook or AppleMail, citing security issues. My non-geek partner needs to be able to launch email from a desk… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I need some help. My iPhone when I sent mail to myself never
Andy, I need some help. My iPhone when I sent mail to myself never got out of the outbox … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Been to apple store and, and they called verizon and we
hi been to apple store and, and they called verizon and we still couldn't get my email to work. i can retrieve email through verizon web mail with no issues. What Seems to be the problem? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Is there some way to use my Verizon Samsung SIII as a hot spot
Is there some way to use my Verizon Samsung SIII as a hot spot for a Kendle? I know Verizon offers hot spot links as an extra cost add on, but somehow I thought you could use your cell phone as a hot … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My gmail account has been compromised by verizon allowing access
My gmail account has been compromised by verizon allowing access to it on my daughter's phone. I would like to close my current gmail account and open another so she cannot access my phone/gmail messa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x