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Have a new MacBook air and cannot get my e-mails out. They…

Customer Question
Have a new MacBook...

Have a new MacBook air and cannot get my e-mails out. They are piling up in OUTBOX. Please call(###) ###-#### Kim Shippey.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Laptop or tablet.

Technician's Assistant: What troubleshooting have you tried?

I usually restart but the ti it doesn't work.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just need enough help to resume.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/6/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Category: Email
Satisfied Customers: 2,556
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Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

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Kamil Anwar

Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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