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I forgot my password, but havnt set up my new phone

Customer Question
I forgot my password...

I forgot my password, but havnt set up my new phone yet....can you ask me some security questions?

Technician's Assistant: Are you logged into your email account on any other devices?

On this one(my notebook) and I have it set to "remember my password".....so IT remembers my password, but to set up my phone. I need it.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think security questions.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm ***** ***** COOPER, born april 15 1983, at Richland Memorial hospital. My mothers maiden name is ***** ***** father is George Gregg Cooper

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/6/2017
Email technician: michelleclive, Email replied 7 months ago
michelleclive
Category: Email
Satisfied Customers: 6,033
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the version of windows running on the nptebook on which you can access the email

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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