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I would like to recover my email and Facebook but I can not…

Customer Question
I would like to...

I would like to recover my email and Facebook but I can not remember my old password. I have done each task that has been requested but I can not seem to get to my old Facebook account.HELP please.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes. On***@******.***.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone number has changed. it is(###) ###-####or(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

A lot of my old friends are on the billiard account and I would like to get back there or combine the 2 or something. I feel like I am going wacky trying to meet all of the requests with no good luck or results. Please help me.

Submitted: 9 months ago.Category: Email
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Answered in 3 hours by:
12/6/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,162
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
At first, please advise if you have access to your Gmail mailbox now? Or, do you need to recover your Gmail mailbox at first?
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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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