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I was hacked last week and they got into my computer and…

Customer Question
I was hacked last...

I was hacked last week and they got into my computer and changed my Gmail address without my knowledge. I nwould like to get my old gmail address, how?

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On my PC and on My PC. My Iphone still has my old Address

Technician's Assistant: What troubleshooting have you tried?

I had to have my PC cleared of all the malware they put on it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just get me back before I was hacked

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/5/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Do you remember the password ***** your old gmail address?

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Category: Email
Satisfied Customers: 2,556
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Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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