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I think my gmail is frozen. I cannot access it. I don't

Customer Question
Hi, I think my...

Hi, I think my gmail is frozen. I cannot access it.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, I don't believe so.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

A window comes up everytime i try to open my gmail account and says I need to enable cookies. I have Web Guard filter protection, not sure if that has affected anything.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/5/2017
Email technician: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Do you know which web browser you are using? Also it is possible web guard could be causing this

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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