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No clue need to restore my face book account. Yesterday I…

Customer Question
No clue need to...

No clue need to restore my face book account

Technician's Assistant: When did you last update Facebook?

Yesterday I kept getting text someone was trying to enter my account from Ca I keep receiving text to reset pin now I can not get into it

Technician's Assistant: What have you tried so far with your Facebook?

To reset password ***** will not come on my yahoo account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just need my old account restored

Submitted: 7 months ago.Category: Email
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Answered in 34 minutes by:
12/5/2017
Email technician: GeekGal, Email Support Specialist replied 7 months ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,797
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. How do you access Facebook? On a cell phone, a tablet, a computer, or all 3?

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Customer reply replied 7 months ago
Desk computer
Email technician: GeekGal, Email Support Specialist replied 7 months ago

Thank you for that information. Would you consider allowing me to connect to your computer and work on this while you watch?

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Customer reply replied 7 months ago
I have no money Ineed my face book to work this is no fault of mine
Customer reply replied 7 months ago
It says I have been locked out due to security precautions
Email technician: GeekGal, Email Support Specialist replied 7 months ago

I'm sorry but you have contacted a third party site rather than Facebook. We do charge for our service.

As an independent contractor I don't have access to billing information but you can contact Customer Support via email at *****@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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