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I need to change my google password but google's response is…

Customer Question
I need to change...

I need to change my google password ***** google's response is the it was changed 18 days ago

Technician's Assistant: Are you logged into your email account on any other devices?

NO. I have a new aPhone 8 but can't download google app yet because I can't get into my google account. I also have an iPad and can get into it.It's just my Mac mini that's the problem

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. I tried them and google asked me to respond to a message on a google recovery email account. I do have a recovery account but I don't think I've ever used it and have no idea how to log in (I'm not particularly computer literate, as you can tell)

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Do you need my

Submitted: 9 months ago.Category: Email
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Customer reply replied 9 months ago
I cannot access my google account because I don't have a password ***** will accept
Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 30 minutes by:
12/5/2017
Email technician: GeekGal, Email Support Specialist replied 9 months ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,840
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Can you tell me the first part of your email address (just the part before the @ sign?

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Customer reply replied 9 months ago
Foxlair2
Email technician: GeekGal, Email Support Specialist replied 9 months ago

Thank you. Do you still have access to the phone number ending in 31?

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Customer reply replied 9 months ago
Help me quit this website . Keep the 5$ deposit I can’t afford your service
Customer reply replied 9 months ago
I do not want your service
Email technician: GeekGal, Email Support Specialist replied 9 months ago

I will notify customer service that you have requested a refund. You can contact Customer Support to followup via email at *****@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help. Have a good day!

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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