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It stopped working last Wednesday,11/29/17. I haven't

Customer Question
It stopped working last...

It stopped working last Wednesday,11/29/17. I haven't received anything since then.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I have a wi fi desktop.I just use gmail.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have slim cleaner plus

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I cant think of anything.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/5/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,236
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 7 months ago
Hi Jason, Someone came to my door. I didn't men to be away so long. I use internet explorer.
Customer reply replied 7 months ago
Why do you keep trying to get me to spend more money? I don't have more money to spend. Could you please fix the problem?
Email technician: Jason Jones, Computer Technician replied 7 months ago

Hi,

We can work on this problem either remotely or via this page. It is your choice.

Are you able to sign into our email account in Internet Explorer?

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