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I have a new computer and I have different folders created…

Customer Question
I have a new...

I have a new computer and I have different folders created in my old computer's outlook mail How do I transfer the folders to the new compouter outlook?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I just purchased Office 365 sorry, not very computer literate, just plug in, upload and work :)

Technician's Assistant: When did you last update your Outlook?

What do you mean

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, just would like to transfer the old computer's outlook folders in each email address please Thank you

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/5/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Customer reply replied 7 months ago
HI, I don't see the answer on how to do it?
Email technician: Sandy, Computer Specialist replied 7 months ago

Have your transferred Microsoft outlook emails folders backup to new computer?

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Customer reply replied 7 months ago
that's the question, how do I transfer
Customer reply replied 7 months ago
I set up the new outlook emails but the folders are not showing up?
Email technician: Sandy, Computer Specialist replied 7 months ago

A. What version of outlook do you have on old computer?

B. Are you working with me using old computer now?

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Customer reply replied 7 months ago
Where do I find that info?
Customer reply replied 7 months ago
No, I'm using the new one
Email technician: Sandy, Computer Specialist replied 7 months ago

Do you have your old computer with you now?

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Customer reply replied 7 months ago
ok
old computer start up says 2013
new computer is 2016
Customer reply replied 7 months ago
is it possible?
Customer reply replied 7 months ago
the Office 365 I purchased today allows additional computers to be on it.
should I install / update the old computer?
Email technician: Sandy, Computer Specialist replied 7 months ago

Yes, it is possible to transfer the data(PST files).

You have to Export these files from the old computer to a place(like desktop) on the old computer.

And then transfer that files to the new computer using a memory stick or external hard drive.

And then import those files into outlook 2016.

I will now provide you details steps in the next answer.

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Customer reply replied 7 months ago
I have the old computer open now
Customer reply replied 7 months ago
Ok, maybe park this question, I will get back to you tomorrow
Going to bed
Thank you
Email technician: Sandy, Computer Specialist replied 7 months ago
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Email technician: Sandy, Computer Specialist replied 7 months ago

Please add this page to bookmarks or favorites.

After exporting from the old computer to a file, you can transfer that file to the new computer.

And then import into outlook as shown under:

https://support.office.com/en-us/article/Import-email-contacts-and-calendar-from-an-Outlook-pst-file-431a8e9a-f99f-4d5f-ae48-ded54b3440ac

If you have other queries regarding this, please reply back to me the box given below.

And kindly take a second to rate my service(-OK or more-by(scrolling up) and clicking stars at the top of the page and choose Submit), that would be greatly appreciated.

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