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Unable to Receive/Send emails since Windows 10 upgrade. I…

Customer Question
Unable to Receive/Send emails...

Unable to Receive/Send emails since Windows 10 upgrade

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I believe from a mail client - Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of - all was working fine until Windows 10 did an automatic update.f

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/5/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What exactly is the error message that you are getting when sending and receiving fails?
  2. What email account do you have in your Outlook? Is it Gmail? Hotmail? or others?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Operation Failed - not sure what email account I have
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Thank you for writing back with that information. Please check the email address in the left panel. Is it @gmail.com? @hotmail.com? @aol.com? or your ISP-provided email address?

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Customer reply replied 7 months ago
No - thank you for yor assia
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Please tell me the email domain name so that I can assist you further.

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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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