Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have just had some new things installed to give me

Customer Question
I have just had...

I have just had some new things installed to give me unlimited broadband and modem etc has been upgraded now my gmail address is asking for my password. I don't know it my email is***@******.***

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No my phone is on but haven't clicked onto email but have email on on this computer shall I log out?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Ive got security questions for Itunes/netflix

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i'd just be glad of help Thanks!

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 13 minutes by:
12/5/2017
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 7 months ago

It sounds like you are unable to access your Gmail account because you don't know the password ***** this case we can try to reset the password;

You can try to find the reset link here please click on this link: https://accounts.google.com/signin/recovery

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:

    • have a secondary email address specified for your Gmail account or

    • have not logged into your Gmail account for 5 days.

  2. Click Forgot password? on Gmail's log-in page.

  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.

  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or

  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:

    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.

  • Verification using a code (with 2-step authentication enabled for the Gmail account):

    • Depending on the verification methods set up for 2-step authentication, you can get a code from:

      1. an SMS text message received from Google

      2. an app (e.g. Google Authenticator)

      3. printed back-up codes.

    • Enter the phone number used for verification if prompted.

  • A phone number set up for account recovery in Gmail:

    • You will receive an SMS text message from Google that contains a verification code.

  • A secondary email address for Gmail account recovery:

    • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.

    • You may also be able to enter any current email address to receive a verification code.

  • A security question for Gmail password *****:

    • Type the answer to your recovery question following the question under Answer the security question you added to your account.

  • When you set up the account:

    • Enter the month and year when you created the Gmail (or Google) account.

If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass. If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Let me know if it works for you if it does not we will try alternate solution.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Email
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

Aparna Indresh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Ive got a numeral password on my samsung galaxy s5 neo and
ive got a numeral password ***** my samsung galaxy s5 neo and what im trying to do is remove my google account but it asks for this number and i can't remember it. id like to change this numeral numer… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just created a new gmail account alexeugenemusical for a
I just created a new gmail account alexeugenemusical for a specific project. I have several other gmail accounts for other projects. How do I log into the new account from my computer? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can't get into my account. I can log onto my email on my
yes but when I go through that it keeps asking questions until it gets to when I opened this account which was so long ago I can't remember then it says it can't verify me and log onto the computer as a guest. I'm using a chrome notebook as a computer but never had any troubles before … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I just tried to log onto my gmail account and could not with
I just tried to log onto my gmail account and could not with my password. I reset my password ***** still can not log on. I already have a gmail account under***@******.***. When I got to this url htt… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
When I try to log in to my account with my password I get a
When I try to log in to my account with my password ***** get a message that says email address and password *****'t match. But both are correct. I no longer have the same phone number and I don't rem… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently upgraded my internet modem to give me unlimited
I recently upgraded my internet modem to give me unlimited access. when i got the new modem installed, Google would not accept my password, because of the new modem, it said it did not recognize it. T… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Well ive been trying to recover my gmail password but for
well ive been trying to recover my gmail password ***** for some odd reason its telling me to get my samsung galaxy s7 edge. and i dont own a phone like that or ever had … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I don't know my password to my Microsoft account. can you
i don't know my password ***** my Microsoft account. can you help? … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I've been mainly using my msn account. When I try to log in
I've been mainly using my msn account. When I try to log in to my gmail account it says that the password ***** have recorded is incorrect. I have recently moved and have different phone #s and addres… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got a phone for my husband and set up a gmail address for
I got a phone for my husband and set up a gmail address for him, but I can t get into his gmail from my computer. ive lost 2 contacts from his phone and trying to retrieve them. Can I do that? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was scammed yesterday so took my PC to my guru to take
I was scammed yesterday so took my PC to my guru to take care of problems. When I got it back today, I'm unable to log into my account,***@******.***. I don't want to have to create a new account. Can… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My old gmail account is. Since i got a new comp. and another
hello. My old gmail account is***@******.***. Since i got a new comp. and another gmail account, I am unable to log in to geo svcs email----it will not let me log in to that account. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I keep getting alerts that my login has failed when I
I keep getting alerts that my login has failed when I haven't tried to login and when I go to fix the login username is null … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Windows 10, outlook, about one month, it wont take
about one month, it wont take information when I enter, now I cant get any e-mails … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I'm trying to access Netflix via Apple TV - I have updated
I'm trying to access Netflix via Apple TV - I have updated the billing information, but am unable to log in. My email address is***@******.***… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I know my email addy and password but no device that I have
I know my email addy and password ***** no device that I have will let me log in. It will only let me sign into gmail to get mail but if I want to sign in to my Amazon or Netflix account it pops up wr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I received an email from Google alerting me that someone was
I received an email from Google alerting me that someone was hacking into my account from Cairo. They told me to change my password; however, I didn't know if this was truly from Google, plus, Im out … read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
I upgraded my phone to a Razor. Now I cannot access or receive
I upgraded my phone to a Razor. Now I cannot access or receive email from my gmail account. Help!… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x