How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have two existing gmail accounts, but I can only find one

Customer Question

I have two existing gmail accounts, but I can only find one of them. I can find the old one under***@******.*** ,but I can't find the new one (the one I use) :***@******.***. This has happened because I refreshed my computer and had to set up Mozilla Thunderbird. I'm all mixed up now. Please help.
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: A web browser.
JA: What troubleshooting have you tried?
Customer: None. I don't know where the troubleshooting option is.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don't think so.
Submitted: 11 months ago.
Category: Email
Customer: replied 11 months ago.
The email address I sent you is the one for the account I'm trying to find, but it won't receive anything at the moment. So please answer right here. Or send an answer to <*****@******.***>
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now? Or a Mac?
  2. Are you accessing your 2 gmail accounts using Mozilla Thunderbird? or using a web browser like Internet Explorer or Chrome?

Please let me know by replying to me here so that I can help you further.
Best regards,