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Foegot my password for. Web. Everything i can think of

Customer Question
Foegot my password ********@******.*** ...

Foegot my password ********@******.***

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Web

Technician's Assistant: What troubleshooting have you tried?

Everything i can think of

Submitted: 9 months ago.Category: Email
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Answered in 1 hour by:
12/5/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,289
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Approximately when was the last time that you were able to access this hotmail account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 9 months ago
I have mac. Can't get hotmail on I phone
Customer reply replied 9 months ago
correction on e mail spelling. [ ***@******.*** ] can't get e mail acct on I phone. hotmail.com. also can't get MSN on I phone.
Email technician: Jess M., Computer Support Specialist replied 9 months ago

Thank you for writing back with that information. Are you able to access your email on your Mac?

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Customer reply replied 9 months ago
I get my e mail on Mac
Email technician: Jess M., Computer Support Specialist replied 9 months ago

On your Mac, how do you access your email? Is it on the browser too? Or on the Mail app that DOES NOT ask you for password?

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Customer reply replied 9 months ago
I just click on outlook and it opens up
Customer reply replied 9 months ago
I have it has one of my bookmarks
Email technician: Jess M., Computer Support Specialist replied 9 months ago

Ah ok. Outlook remembers passwords so it works immediately. Let us try to reset the password ***** your Hotmail.

Or are you saying you use Safari on the Mac to access your Hotmail?

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Customer reply replied 9 months ago
my hotmail works on Safari or google crome
Customer reply replied 9 months ago
come to think of it my i phone doesn't have crome as one of the apps, guess i'm stuck with Safari.
Email technician: Jess M., Computer Support Specialist replied 9 months ago

Ok. So the fastest way to get your password ***** ***** REVEAL the remembered password ***** Chrome or Safari. Then when you see the password ***** there, you use it on the phone. Please give me a moment to type the procedures.

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Email technician: Jess M., Computer Support Specialist replied 9 months ago

Here are the steps to get the saved passwords on Chrome:

  1. Open your Chrome browser
  2. Click on the small settings icon at the upper right hand corner. The icon looks like a button with 3 dots in vertical
  3. Then click on Settings in the menu that opens. Another way to do this is to use this URL (copy and paste or manually type) to a NEW tab in your Chrome. The URL is ==> chrome://settings/
  4. That is, no www, no http, just chrome://settings/ then press Enter or Return on keyboard to visit the URL
  5. On the settings page, scroll to the bottom, click on ADVANCED then scroll further down
  6. Locate the group called Passwords and Forms, then click on Manage Passwords
  7. All passwords saved by Chrome are shown there with the *****. Locate your Hotmail entry, the website name could be login.live.com showing in the left column and then your username shown is your hotmail and the password ***** ****. Click on the "eyes" icon to reveal it.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,

Jess

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Category: Email
Satisfied Customers: 8,289
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Experience: Computer Software Support Specialist for more than 10 years

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