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I forgot the password and Microsoft can't recognise my

Customer Question
I forgot the password...

I forgot the password ***** Microsoft can't recognise my information and they refused to change the password ***** reco2my account

Technician's Assistant: Are you logged into your email account on any other devices?

I don't know but i think not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Sorry also not but i can assure you that this is my own account

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/5/2017
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 7 months ago

It sounds like you are unable to access your Microsoft account because you forgot your password ***** this case we can try to reset the password.

Please follow the steps below in order to reset the password:

  • Click on this link https://account.live.com/password/reset

  • Choose the reason you need your password ***** then click Next.

  • Enter the Microsoft account email address you're trying to recover.

  • Enter the characters you see on the screen, then click Next.

  • If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter the code on the next screen, you'll be able to make a new password. Learn more about security info and security codes.Let me know if it works for you.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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