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Not able to receive e-mail. I believe Outlook. Not that I…

Customer Question
Not able to receive...

Not able to receive e-mail.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I believe Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of. This just happened last night or early today. The last thing I did was try to fill in the answers to upgrade the modem. I wasn't successful. Might have fouled something up in the process.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything.

Submitted: 8 months ago.Category: Email
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Answered in 12 minutes by:
12/4/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you able to send emails but cannot receive? Or cannot send and receive?
  3. What email account do you have in your Outlook? Is it Gmail? Hotmail? Yahoo Mail?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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