Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My email and or my password no longer work, help me restart.

Customer Question
Hello, my email and...

Hello, my email and or my password ***** longer work, help me restart

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I have an iPad, phone is no good to me as I am nearly deaf

Technician's Assistant: What troubleshooting have you tried?

All the emails and passwords of the past, nothing works

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can't think of anything

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 10 minutes by:
12/4/2017
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 7 months ago

May I know what is exactly happening when you are trying to access your Gmail account?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't login to my emails on all my devices, even wheni use
hi, i can't login to my emails on all my devices, even wheni use the correct password … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Opened new checking account out but can't get access! No
Opened new checking account out but can't get access! … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
I recently deleted an old q.com email address from my ipad
I recently deleted an old q.com email address from my ipad and subsequently lost all of my associated linked***@******.*** emails on my new PC. They were not, however, removed from my MacBook Pro. I a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When I try to log in to my account with my password I get a
When I try to log in to my account with my password ***** get a message that says email address and password *****'t match. But both are correct. I no longer have the same phone number and I don't rem… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just retired. Gmail verification has work phone and email
Just retired. Gmail verification has work phone and email info as security data. Work related phone and email disconnected. Need to rest gmail password. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My provider informed me that my mailbox was nearly full, and
My provider informed me that my mailbox was nearly full, and when it got to 100% no more mail would come through. ‘It instructed me to go to my server and empty the mail bin. What do I do? … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
I have verified info for the gmail account, but my ipad is
I have verified info for the gmail account, but my ipad is still not allowing me to log in. Why? What else can I try? It has been like this ever since an update was done a couple of weeks ago on the i… read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I recently left my employer and by backup email was my work
I recently left my employer and by backup email was my work account. I don't remember my gmail password ***** I don't have access to my old yahoo account. I've tried 2 dozen passwords that i thought t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I can not login to my gmail account online. I had a website
I can not login to my gmail account online. I had a website for my business which is no longer active. I believe that is the challenge. It tells me to contact the domain owner. I am the domain owner, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am fairly sure I received a phishing attempt this morning.
I am fairly sure I received a phishing attempt this morning. It came in as an email from a colleague with a Google Docs attachment. I opened the document on my iPhone and provided security answers to … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm trying to get into an old account "yachtsmanygn" without
hi, i'm trying to get into an old account "yachtsmanygn" without success. we've sold the restaurant that is attached to this email and we're trying to le the new owners set up our old iPads. help! plu… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can no longer send email. It says cannot find gmail. It
I can no longer send email. It says cannot find gmail. It was first set up under my old company that is now out of business. How do I connect to my other gmail accout … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My aunt had a stroke about 11 months ago.... sad to say her
My aunt had a stroke about 11 months ago.... sad to say her memory is gone. She has a IPad but unfortunately cannot remember her gmail address so I am unable to open her IPad. I took it to the Apple S… read more
Cris
Cris
60 satisfied customers
I'm trying to purchase tickets for Senior Moments at
I'm trying to purchase tickets for Senior Moments at Chatswood Concourse theatre. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I am not getting my email, error report said to check
I am not getting my***@******.*** email, error report said to check server. I called Cox, they said it is not their fault, all is good there. I get my other account on Cox, but not Gmail?? I am a seni… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
For several months I have not been able to receive or send
For several months I have not been able to receive or send via gmail. I get th message that my user name or password ***** incorrect. I use a laptop, iPad, and iPhone and gmail isn't working on any of… read more
Cris
Cris
60 satisfied customers
I have a problem with the mail app on my MacBook Air,
I have a problem with the mail app on my MacBook Air, Yosemite 10.10.5. Gmail keeps asking for the password ***** my email. I deleted Gmail app., Somehow all my apps are now in the Trash folder, how d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I had an old email Acct with gmail and it no longer works.
I had an old email Acct with gmail and it no longer works. I opened a new account but it is in a format that doesn't allow me to paste' send pics etc. Plus, when I hit my icon on my screen saver intak… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x