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I'm not sure. I haven't received emails today. I have a MAC.

Customer Question
I'm not sure....

I'm not sure. I haven't received emails today.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I have a MAC. So I use a browser.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I'm aware of. I received a message from google today about an insecure app. So I deleted the app.

Submitted: 7 months ago.Category: Email
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Answered in 14 minutes by:
12/4/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What email service are you using? Is it Gmail? (which means your email address ends in @gmail.com)
  2. Are you using the Mail app -- the one with the postage stamp icon on the dock -- to send and receive emails?
  3. Are you getting any error messages when sending or receiving?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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