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I'm not sure. I haven't received emails today. I have a MAC.

Customer Question
I'm not sure....

I'm not sure. I haven't received emails today.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I have a MAC. So I use a browser.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I'm aware of. I received a message from google today about an insecure app. So I deleted the app.

Submitted: 9 months ago.Category: Email
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Answered in 14 minutes by:
12/4/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What email service are you using? Is it Gmail? (which means your email address ends in @gmail.com)
  2. Are you using the Mail app -- the one with the postage stamp icon on the dock -- to send and receive emails?
  3. Are you getting any error messages when sending or receiving?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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