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My gmail says I have used 14 GB of the 15 GB of space but I…

Customer Question
My gmail says I...

My gmail says I have used 14 GB of the 15 GB of space but I have deleted everything except for last month mail. There is nothing in the trash so is there somewhere else I need to go to really delete the trash?

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

Nothing in spam I deleted that and what do you mean by lost email in trash. I deleted forever all the trash

Technician's Assistant: Have you checked for your email under the All Mail tab?

Yes I have. My company 2 months ago switched over their mail to Microsoft 365 and we had to have under 10 GB of mail to transfer over. On all the pcs they could delete mail and it showed up as deleted but on a mac like I have there was some other place IT had to go into and delete the trash.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that is it thanks

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
12/4/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Did you check Google Drive? There may be documents and stuff there?

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Customer reply replied 8 months ago
it is all in mailDrive 0.01 GB
Gmail 13.97 GB
photos 0.14 GB
Customer reply replied 8 months ago
Just tell me what to do to delete the mail
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Did you delete emails, and deleted them from trash as well? If yes, then check All Mail folder in Gmail for the larger attachments which could be consuming this much of space. Delete them, and then emptry the trash as well.

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Customer reply replied 8 months ago
I had 2 years of mail with attachments when it told me it was almost full and I deleted all but last months mail so it should be showing less but it is not. I need a Mac expert because I think there is somewhere else that it is holding on to the mail. Trash is all deleted forever.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Can i do a remote session with you to troubleshoot this directly? I am sure i can fix it, if i see it will be able to pin down the problem quickly.

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Customer reply replied 8 months ago
No I dont want to pay more just refund me and I will ask someone else. thanks.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

I can do remote for $5.

If you want refund, i can request that now.

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Customer reply replied 8 months ago
Just refund thanks I need a mac person
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

I am an Apple Expert but i will request this to be refunded.

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Customer reply replied 8 months ago
thanks
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Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,074
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Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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