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My emails that I am trying to send bounce back saying they…

Customer Question
My emails that I...

My emails that I am trying to send bounce back saying they are spam. They are not. I am the communication director for our club and there are 253 members am respondsible for emailing. I have been doing this for a year and this is the first trouble I have encountered...HEIP!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On my MacBook Air

Technician's Assistant: What troubleshooting have you tried?

None. I don't know what to do!

Submitted: 7 months ago.Category: Email
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Answered in 7 minutes by:
12/4/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Three days
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Customer reply replied 7 months ago
I just paid
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Are you using Windows or mac?

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Customer reply replied 7 months ago
already contacted customer service and they are looking into payment details. And they have authorized you to help me
Customer reply replied 7 months ago
Mac
Email technician: Kris Rodgers, IT Manager replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 7 months ago
Ok I signed up but where is the info located that you need?
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Did you install the program?

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Customer reply replied 7 months ago
got verified
Email technician: Kris Rodgers, IT Manager replied 7 months ago

/What's the ID and Pass you see when you open it?

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Customer reply replied 7 months ago
I don't see where it is....
Customer reply replied 7 months ago
All I see is where I sign in
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Have you opened the teamviewer application?

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Customer reply replied 7 months ago
ID is###-##-####Psswrd is da65n8
I have two accounts with google the address I am having trouble with is***@******.***
Customer reply replied 7 months ago
Are you still there?
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Connected however it kicked me out, can we arrange a time for me to re-connect?

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