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New mail is being sent directly to delete folder. Verizon. I…

Customer Question
New mail is being...

New mail is being sent directly to delete folder

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Verizon

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I check IE web browser during the detail

Technician's Assistant: What troubleshooting have you tried?

Not much. I've been searching the web for answers, but not finding anything.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It's happening in both IE and Firefox

Submitted: 8 months ago.Category: Email
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Answered in 54 minutes by:
12/4/2017
Email technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,033
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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